Digital Purchase & Refund Policy

Effective date: Pending review: to be confirmed

André Murphy, an individual sole proprietor based in California, operates this bookstore under the publishing brand Ash & Echo Press. Ash & Echo Press is a brand name, not a separate legal entity. In this policy, “we,” “us,” and “our” refer to André Murphy. Contact: ash.echo.press@gmail.com.

Purchases are sold through Link using Stripe Managed Payments. Link is the merchant of record for these transactions and provides payment receipts and transaction-related support. André Murphy provides the ebooks, My Library delivery, and product support through Ash & Echo Press.

What you are buying

Each digital edition is a downloadable PDF ebook licensed for your personal use, as described in our Terms of Use. You may download it to your own personal devices and print one copy for personal use. No physical book is shipped. Purchases are available to customers aged 18+ with a U.S. billing address only.

How delivery works

After payment is confirmed, the book appears in My Library. There you can request a secure download link, which expires after a short time. You can request a new one while your purchase remains active. If the book doesn't appear within a few minutes, or a download fails, email ash.echo.press@gmail.com and we will help.

All sales are final

Digital ebook purchases are generally final and nonrefundable, except where required by applicable law or payment-provider rules. We do not offer voluntary refunds for change of mind once a digital purchase is complete.

When a refund may apply

This policy does not limit any remedy you are entitled to under applicable law or your payment provider's or card issuer's rules. For example, we will make it right if:

• you were charged more than once for the same order;
• the file is defective or cannot be delivered and we are unable to fix the problem; or
• a refund is otherwise required by law or payment-provider rules.

Orders placed with a non-U.S. billing address are cancelled and fully refunded automatically, and the book is not delivered.

What happens after a refund

When an order is fully refunded or reversed, online My Library access for that order ends and new download links are no longer available. Copies you legitimately downloaded may be kept and used under the personal-use license in our Terms of Use. Online library access is separate from those downloaded copies.

Questions or problems

Email ash.echo.press@gmail.com with your order reference (shown on your confirmation page, for example "AE-XXXXXXXX").